Refund policy

Digital Garage Return & Refund Policy

Last Updated: June 2025

Thank you for shopping at Digital Garage. We offer a curated selection of kids’ toys, Funko Pops, action figures, and signed collectibles. Please read this policy carefully before completing your purchase.

1. Collectibles & Signed Items – Final Sale

Due to their collectible and limited-edition nature, all collectibles are final sale and cannot be returned or exchanged under any circumstances.

This includes, but is not limited to:

  • Funko Pops

  • Action figures

  • Signed or autographed items

  • Limited editions, exclusives, or retired items

  • Display or premium collectibles

This policy exists to preserve authenticity, condition, and long-term value.

2. Toys & Non-Collectible Products – Limited Returns

For standard toys and non-collectible items, returns are accepted only if:

  • The item is unused, unopened, and in original packaging

  • The return request is submitted within 7 days of delivery

  • Proof of purchase is provided

Returns are not accepted for change of mind, unwanted gifts, or incorrect selection.

3. Refunds & Replacements – Eligible Cases Only

Refunds or replacements will be considered only in the following cases:

  • You received an incorrect item

  • You received a damaged or defective item (photo/video proof required)

Claims must be submitted within 7 days of delivery to
info@digitalgarage.ae

Once approved, Digital Garage will arrange a replacement or refund at its discretion.

4. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable and non-refundable:

  • All collectibles and signed items

  • Opened toys or broken seals

  • Electronic toys once opened or activated

  • Clearance, discounted, or promotional items

  • Gift bundles or mixed bundles

  • Items damaged due to misuse or normal wear

5. Order Cancellations

Orders may be canceled within 12 hours of placement, provided they have not yet been processed or shipped.

Once an order has been processed or dispatched, it cannot be canceled or refunded.

6. Shipping & Delivery

  • Shipping fees are non-refundable

  • Digital Garage is not responsible for delays caused by couriers, weather conditions, or incorrect address details provided at checkout

  • Orders returned due to incorrect address details may be subject to reshipping fees

7. Contact Us

If you believe there is an issue with your order, please contact us at
info@digitalgarage.ae

Our team is here to help and will review all requests fairly and promptly.

8. Policy Updates

Digital Garage reserves the right to update this policy at any time. Any changes will be posted on this page and take effect immediately.

By placing an order with Digital Garage, you acknowledge and agree to the terms outlined above.